Refund policy

30-day refund policy

You may request a refund within 30 days of purchase by emailing contact@horizonsolace.site with your order number. No physical return is required for a digital PDF. This voluntary policy also applies if you have downloaded the file.

File or delivery problems

If a file is missing, corrupt or different from the description, contact us so we can restore access, provide a corrected file or process a refund. You do not need to accept a replacement instead of a refund available under this policy or applicable law.

How refunds are issued

Approved refunds are returned to the original payment method. We process a valid request within 14 days of receiving it. Your bank or payment provider may need additional time to display the credit. We do not charge a refund processing fee.

Your consumer rights

This policy does not remove your statutory withdrawal rights, guarantees or remedies for digital content that does not conform to the contract. A download alone does not waive those rights. Contact us by email or post with a clear statement that you wish to cancel, your name, order number and purchase date.

Horizon Solace is operated by Valentin Célestin Antoine Genieys, an individual operator.
91 Rue du Coup du Roi, 83136 Rocbaron, France.

Email: contact@horizonsolace.site
Telephone: +33 6 89 84 59 54